Return Policy

Returns
Withdrawal - Return Policy
Our online store gives you the opportunity to return products. The return must be made within 14 working days from the day of receipt of your order. To be accepted the return must:
The goods must be in the condition in which you received them. This means that its packaging must not have been tampered with and must not have been used.
Do not be a custom product
Return all accompanying forms such as instructions for use.
Our company recommends that you make a first check upon receipt of your order to make sure that your package does not have any obvious defects (eg it is not broken, it is the right product, etc.). This control is not mandatory and its non-performance does not limit your rights. For the best and fastest service it is better to send with the goods you return and the receipts and retail sales.

Return of Goods
In case you wish the return of the goods you ordered you must fill in the contact form which is in our online store and send it to us via e-mail.
The returns department will send you the approval of the return and possible conditions that will apply.

Return Settlement Methods
Once you decide to return the merchandise you bought you can choose how to arrange the return. The possibilities given to you by our online store are the following:
Refund your money. The full refund is made only in the event that the returned product is proven to be defective and in no other. In this case the return costs are borne by our company.
Send new product. This new product can be the same or similar to the previous one or you can choose another product from our online store.
Repair the product you returned.
How to Return
The return of the goods is done after consultation.
Completion of Return Process
Your refund process will be completed within 30 days of the day the merchandise is returned. Change in this time frame is possible only after agreement with you and after you have chosen a return arrangement that requires more time (eg repair of the goods).
Return Cost
Our online store is charged with the cost of returning the goods only when:
Delivered late (except in cases of force majeure).
Has been delivered with damage or is defective.
It does not have the features that are presented in our online store. In any other case the cost of the return is borne by you.